Your Co-op Broadband and Mobile are delighted to receive the Feefo Trusted Service Award 2024, in recognition for consistently providing excellent customer service. Congratulations to the Your Co-op Customer Service team for a 5th consecutive year receiving this coveted award that places Your Co-op at the top of the industry for customer care.
This special award is only presented to businesses that have consistently delivered high levels of customer service, placing people at the very heart of all they do. To receive the Trusted Service Award from Feefo, Your Co-op’s reviews and ratings left by verified customers must be amongst the very best in the Broadband and Mobile industry.
In 2023, Your Co-op Broadband and Mobile received over 500 Feefo verified reviews and an average customer rating of 4.3/5.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.
Pete Westall, Chief Values Officer commented, “We’re so excited and pleased for our dedicated customer service team to have received the Trusted Service Award from Feefo for the 5th year running. Keeping our members happy is a key priority and we take pride in the fact that this award is based on feedback from real customers, confirming we are providing an exceptional level of co-op service. The award reflects how hard our Your Co-op Utilities Team works to listen to customers, especially in a climate where value for money and service is everything.
Congratulating Your Co-op on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies, like Your Co-op, that go way beyond the norm in customer service to receive great feedback from delighted customers. I can’t wait to see what these businesses achieve next year.”
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