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Offer available on Superfast Broadband and Superfast Plus Broadband using code CUTCARBON. See T&Cs for more details.
The most popular choice by our customers, who have increasing broadband demands - ideal if you have multiple devices, a large household, for TV streaming, online gaming and much more. With download speeds up to 76Mbps, enhanced care options for homeworkers/small businesses and inclusive call plans it has everything you need.
Our fastest service delivers full fibre right up to your home, offering average downloads up to 900Mbps it is ideal for connected households who need even more speed. It's our greenest option with full fibre technology using, on average over 80% less energy to deliver your connection and reducing its carbon impact.
How do you know if your broadband speed is not only good, but working at its peak? Find out how you can measure your broadband speed, assess its performance against your usage and see our FAQs.
Effortlessly reduce your carbon emissions by switching to climate-positive broadband that cuts your carbon footprint, simply by being a Your Co-op customer. Through our climate impact partners Ecologi, we’ll reduce your monthly carbon emissions by up to 50kg just by choosing our ethical broadband. We bundle this service into all our broadband offerings so you can easily make the change to a more sustainable lifestyle.
What’s more, as a member, you’ll save 10% when you switch. It’s easy to sign up using our app.
Every month Your Co-op Broadband will reduce your carbon footprint by funding carbon cutting Ecologi projects., Creating an offset for your carbon emissions of up to 50kg every month per broadband connection. This provides a climate-positive broadband service, with a Superfast connection for your home.
Over a typical 24-month contract this will offset 1.2 tonnes of CO2. In addition, we’ll plant a tree every month on behalf of every customer, which once mature, will help with decarbonisation long into the future.
of carbon reduction
The UK's phone network will be completely overhauled by 2025 and traditional phone lines will no longer be available. Large numbers of people still have a landline for calls, but for many years that number has fallen with most of preferring to use our mobiles, and just use a landline for broadband.
Openreach, who install and maintain the majority of the lines in the UK has been planning major upgrades to the telecoms infrastructure for some time. Much of the equipment used in telephone exchanges is outdated and it is harder to find spare parts and engineers who have the knowledge to repair them.
Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.
Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.
There is no set-up fee if you choose the standard 24-month contract.; if you'd like to have a 12-month contract you can pay a £30.00 set-up fee on any packages excluding our Ultrafast services.
For the Business Fibre setup fee please contact the sales team on 01608 434 000 or email firstname.lastname@example.org.
You will get a free router when you switch.
- How close do you live to your telephone exchange
- The length and the quality of your telephone home wiring
- Whether your broadband microfilters are correctly installed
- Processing speed of your computer, router or modem
- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)
A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op Broadband.
This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).
The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/ so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.
Also please note the following:
If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.
If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.
If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.
There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.
Read our guide on the PTSN and what this means. Click here