Addressing the needs of vulnerable customers is core to our social purpose. We have prepared a Vulnerability Policy that outlines our commitment to our customers and what measures are in place to protect the needs of our vulnerable customers.
You can view our Vulnerability Policy
here.
Customers may be vulnerable due to circumstances such as age, physical or learning disability, physical or mental illness, low literacy, communications difficulties or changes in circumstances such as bereavement. If you believe you are a vulnerable customer or have a disability and think it will affect the service we provide you, please let us know.
If you inform us of your circumstances we will ask if you are happy for us to make a note of this on your account and do our best to meet your specific needs. If you would like further details on the information we will hold, please see our
Privacy Policy.
