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Email Support

How do I access my Phone Co-op email?

You can use any number of programs to access your Phone Co-op email address from Windows Mail, Thunderbird or Mac Mail. You can find links on how to setup access further down the page.

Where can I find info on setting up my email?

Here are some guides for the more popular applications out there.

What other settings do I need?

You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.

What's the difference between IMAP and POP?

IMAP and POP are ways you can download your emails from Your Co-op systems to another email application. When you're setting things up, you'll need to choose which one to use.

Here's what they do.

IMAP
  1. Emails stay on the Your Co-op system even after you've checked them on your computer
  2. Whatever you do with your emails happens on all the email applications and devices you're using
  3. You'll need to be connected to the Internet whenever you want to check your emails
  4. Best if you're using different devices for your emails, like an iPad or smartphone
POP
  1. Emails stay on the Your Co-op system until you check them on your computer
  2. Then your emails move from the Your Co-op system to your computer
  3. They won't be on the Your Co-op system anymore
  4. Your emails stay on your computer so you can read them even if you aren't connected to the Internet

I can't remember my username or password – what can I do?

If you have forgotten your password and need to have it reset, please contact our Technical Support Team using this form or on 01608 434 000.

 

What can I do about SPAM / Phishing emails?

For more advise on SPAM / Phishing we advise you take a look at the website information below.
You can also watch this short video about phishing.

IMAP or POP3?

You can use IMAP or POP3 to receive your email and we would strongly recommend using IMAP rather than POP3.

I need help using Webmail

There is a comprehensive help guide within your webmail account that should answer all your questions. If you can't find the answer you're looking for please contact our team on 01608 434 000, option 3. 

Email Support help form

Please enter a First NamePlease enter a valid First Name, the maximum length is 50 characters.
Please enter a Last NamePlease enter a valid Last Name, the maximum length is 50 characters.
Please Enter a Valid Email AddressPlease Enter a Valid Email Address
Please enter a Contact NumberPlease select a valid Contact Number, the maximum length is 30 charactersPlease enter a valid Contact Number consisting only of the following characters and spaces ( ) + 0 1 2 3 4 5 6 7 8 9
Please enter an Account Number.Please enter a numeric value
Please enter a PostcodePlease enter a valid PostcodePlease select a valid Postcode, the maximum length is 25 charactersPlease select a valid Postcode, postcode must contain a space
Form category is required
Please enter a value
Please enter a Telephone NumberPlease select a valid Telephone Number, the maximum length is 30 charactersPlease enter a valid Telephone Number consisting only of the following characters and spaces ( ) + 0 1 2 3 4 5 6 7 8 9
Please Enter a Valid Email AddressPlease Enter a Valid Email Address
Please enter a numberPlease select a valid value, the maximum length is 11 charactersPlease enter a valid value consisting only of numeric characters
Please enter a numberPlease select a valid value, the maximum length is 19 charactersPlease enter a valid value consisting only of numeric characters
Please select a value
Please select a value
Please select a value
Please enter a value
Please enter a Telephone NumberPlease select a valid Telephone Number, the maximum length is 30 charactersPlease enter a valid Telephone Number consisting only of the following characters and spaces ( ) + 0 1 2 3 4 5 6 7 8 9
Please select a date
Please select a date
Please enter a value

Please enter a value

Please enter a value

Please confirm you are not a robot.
We have been unable to verify your identity, please confirm you are not a robot.
 
 

Email Support

How do I access my Phone Co-op email?

You can check your emails from 'My account' using our webmail platform. All you need to do is to login using your Phone Co-op email address and password.

How can I reset my webmail password?

If you have forgotten your password and need to have it reset, please contact our Technical Support Team on 01608 434 000, and select option 3.

How can I setup my Phone Co-op email using an email client such as Outlook?

We have created an email setup guide for the most popular email clients. You can download the PDF by clicking in the guide name.

Apple Mail

Outlook 2010

Thunderbird for Macs

Thunderbird for Windows

How can I export my Phone Co-op emails using an email client such as Outlook?

We have created an email setup guide for the most popular email clients. You can download the PDF by clicking in the guide name.

Apple Mail

Outlook 2010 

Thunderbird for Windows

How can I export my contacts?

We have created a guide to help you export your address book to a file that can then be imported elsewhere.

Export contacts

How can I setup my Phone Co-op email on my smartphone?

We have created an email setup guide for smartphones. You can download the PDF by clicking in the guide name.

Android 

iPhone/iPad

Windows phone

How can I avoid spam emails?

There are a few simple things that you can do to tackle unsolicited email, or Spam as it is more commonly known.

  • Be cautious when you receive email from unknown senders
  • Don't click on links or attachment in emails from an unknown senders. Links and attachments in spam messages can infect your computer with viruses that could steal your personal information
  • Keep your email address private

IMAP or POP3?

You can use IMAP or POP3 to receive your email and we would strongly recommend using IMAP rather than POP3.

I need help using Webmail

There is a comprehensive help guide within your webmail account that should answer all your questions. If you can't find the answer you're looking for please contact our team on 01608 434 000, option 3.