As part of our continued efforts to improve our services, we have been reviewing the future of our co-op email platform. After a period of careful consideration, and consultation with our board, we are pleased to say that we have agreed on a transfer to Innovation.coop t/a Mail.coop who have offered an alternative solution to allow our customers and members to retain their email addresses, as we are unable to continue supporting this service.
For customers who have already made payment to Mail.coop, you will receive login details and instructions on how to import your emails to the new service. If you haven’t received your login details just yet, please don’t worry, they are being sent out in batches to allow our customer service team to provide the best support possible. Instructions on how to initiate the email import can be found here. Alternatively you can watch this short video tutorial to guide you through the process.
Our dedicated support channels are open, you can contact us via email, firstname.lastname@example.org for any additional questions or concerns you may have.
You can also watch this short video about phishing.
IMAP or POP3?
You can use IMAP or POP3 to receive your email and we would strongly recommend using IMAP rather than POP3.
I need help using Webmail
There is a comprehensive help guide within your webmail account that should answer all your questions. If you can't find the answer you're looking for please contact our team on 01608 434 000, option 3.