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Reduce your carbon emissions by switching to climate-positive broadband that cuts your carbon footprint. Through our climate impact partners Ecologi, we’ll reduce your monthly carbon emissions by 10kg just by choosing our ethical broadband. We bundle this service into all our broadband offerings so you can easily make the change to a more sustainable lifestyle.
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Trees planted
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Tonnes of carbon reduction
See the developments from each decade for the internet and our broadband service that now connects every corner of our home, to the world
See how the whole family can best protect their online space with our 16 best tips and practices
With climate positive broadband and mobile, you can eliminate your digital carbon footprint and beyond, helping the planet and people
Find out how the UK’s only Co-operative Broadband provides your home with so much more than just a superfast & reliable connection with no set-up fees
Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.
Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.
Your Co-op Members do not pay any set up fees for any of our broadband packages and receive discounted prices.
You will get a free router when you switch (£6 postage & packaging).
If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op Broadband.
This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).
The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/ so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.
Also please note the following:
If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.
If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.
If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.
There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.
© Your Co-op, part of The Midcounties Co-operative 2024
