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Faster broadband, unlimited downloads

Fast Broadband Deals

Your Co-op Broadband deals:

Features
Average download speed
Downloads
Contract length
Wi-Fi plus
Pay per Call ? Calls to UK landlines and UK mobiles cost the same, day or night.
Optional call packages
Climate positive
Award-winning customer service
Usual price
Superfast
36.5Mbps
Unlimited
12 or 24 months
Optional add-on
Included
£31.00/m
From
£28.00/m
Winter promo saving
Superfast Plus
66.8Mbps
Unlimited
12 or 24 months
Optional add-on
Included
£34.00/m
From
£31.00/m
Winter promo saving
Ultrafast
100-900Mbps*
*dependent on Ultrafast package chosen
Unlimited
12 or 24 months
Optional add-on
Included
-
From
£43.00/m

Why Your Co-op broadband?

Boy watching TV

Endlessly stream great TV

Keep your whole home happy with superfast unlimited broadband. No matter the movies, series or sport, you can enjoy it all at once in the very highest quality.

Woman working at home using Your Co-op Broadband

A Home working hero

Have peace of mind when all are online, we can support the whole home with high bandwidth so you can share, download and video-call without headaches.
Mum and daughter gaming

Gaming galore

We won’t leave you hanging around, our download speeds get you online in no time. Enjoy unlimited broadband that supports super-smooth gameplay at all hours.
Man outside using laptop using WI-FI Plus from Your Co-op Broadband

Wi-Fi boosted

Guarantee whole home connection and even for garden offices with Wi-Fi Plus. End blind-spot headaches leaving you in the dark for just £7.50 per month.

Happy Co-op Fibre Broadband Customers

Switch to Your Co-op Broadband in 3 Simple Steps

Woman on laptop switching to Your Co-op Broadband

1. Choose your broadband

Use our Broadband Checker to see what's available and what speeds you can get. Then choose the package that suits you best.

Advisor dealing with broadband switches to Your Co-op

2. We'll manage your switch

We'll contact your supplier and arrange your switch. You'll keep your connection right up to the switch date and we'll keep you updated.

Father and son streaming from laptop

3. Start streaming

Connect your new router or call us to re-configure your existing router and start enjoying a faster connection.

two friends laughing together

Recommend a friend & save together

Don’t forget you and a friend can save money when you switch to Your Co-op Broadband, as when you recommend a friend you will both receive £20 bill credit. So, when you have chance to tell a friend, neighbour, colleague or family member about your super-smooth switch to Your Co-op, you can share this win-win opportunity to save money on the best broadband deals around.

Find out more and refer today

Switch your broadband and help save the planet

Reduce your carbon emissions by switching to climate-positive broadband that cuts your carbon footprint. Through our climate impact partners Ecologi, we’ll reduce your monthly carbon emissions by 10kg just by choosing our ethical broadband. We bundle this service into all our broadband offerings so you can easily make the change to a more sustainable lifestyle.

tree sapling

0

Trees planted

wind turbines

0

Tonnes of carbon reduction

family sat around their laptop

Cover your computer with Norton 360

Sign-up for Norton 360 to end cyberthreats to your devices through Your Co-op, to receive discounted protection from the leading cybersecurity provider, Norton 360.  

Get discounted offer

man focused on his laptop

We’re Big Switch Off ready, are you?

Soon the UK’s copper analogue network will retire, leaving homes with landlines and traditional broadband without any service. Find out how all of our future-proof broadband deals keep you connected after 2025.

Find out more

Read our latest Broadband blogs

Woman smiling at her phone

Your Co-op Broadband & Mobile Winter Sale

Save with limited time offers on all climate positive Broadband packages with speeds up to 900Mbps, 30-day flexible SIM bundles, and the Fairphone 4 & 5

read more

PC Gamers playing at desks with each other

Why do I need Norton 360 for Gamers?

Save over 80% off Norton 360 for Gamers to grant you safest and highest performing online experience for your PC, tablet or smartphone

read more

Girl on her laptop at home

Is Broadband the same as Wi-Fi?

Find out how Broadband and Wi-Fi are different, operate together and the advantages of using a Fibre Broadband service

read more

Man smiling while using the computer at work

Why choose ethical broadband for business?

Achieve business CSR goals and sustainability targets with ethical broadband that cuts carbon monthly

read more

Co-op Broadband Questions

What will happen to my landline after the Big Switch Off 2025?

After the Big Switch Off in December 2025, current landlines will largely be retired and unable to make phone calls. The introduction of FTTP (Full Fibre to the Premise) Broadband to UK homes allows for a future-proof and beneficial calling system to take the traditional landlines place. This next-generation service utilises digital voice technology carried by fibre cables to connect callers from homes or businesses. Key benefits include cheaper installation and running costs, greater service flexibility and reliability, as well as improved audio quality.

How long will it take to get broadband up and running once I've ordered?

If you are new to Your Co-op Broadband we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.

What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.


Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.  

There is no set-up fee if you choose the standard 24-month contract.; if you'd like to have a 12-month contract you can pay a £30.00 set-up fee on any packages excluding our Ultrafast services.

Do I get a new router?

You will get a free router when you switch (£6 postage & packaging).


If I switch to Your Co-op Broadband and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.

What affects my broadband speed?

  • How close do you live to your telephone exchange
  • The length and the quality of your telephone home wiring
  • Whether your broadband microfilters are correctly installed
  • Processing speed of your computer, router or modem
  • The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)



What happens if I'm not happy with my Broadband service?

If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op Broadband. 

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.

  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.

  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.

  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.


What happens if I move house?

We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.


Carbon Analysis Calculations

A breakdown of the 2020 customer data to provide a calculation of the carbon impact of our broadband and Fibre services we provide to our customers. These backing calculations can be used to determine the required value of offsetting in order to make our services Climate Positive and support a more sustainable practice of working. Read more