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24 & 12 Month Broadband Deals

Your Co-op Broadband deals:

Packages
Average download speed
Contract length
Line type
No setup fee
Optional call packages
Climate positive ? Each month we reduce 10kg of your CO2 footprint (4x the CO2 of your Broadband service) and plant a tree, with help from our climate impact partner Ecologi.
Standard price
Superfast
36.5Mbps
12 or 24 months
Landline
£35.00 p/m
Save 20%
Use code 'MEMBER1B'
£28.00 p/m
Member price
Superfast Plus
66.8Mbps
12 or 24 months
Landline
£40.00 p/m
Save 20%
Use code 'MEMBER1B'
£32.00 p/m
Member price
Superfast Plus IP
66.8Mbps
12 or 24 months
Digital voice
£40.00 p/m
Save 20%
Use code 'MEMBER1B'
£32.00 p/m
Member price
Ultrafast
100-900Mbps*
*dependent on package
12 or 24 months
Digital voice
£45.00 p/m
Save 20%
Use code 'MEMBER1B'
From
£36.00 p/m
Member price

Why Your Co-op broadband?

Boy watching TV

Endlessly stream great TV

Keep your whole home happy with superfast unlimited broadband. No matter the movies, series or sport, you can enjoy it all at once in the very highest quality.

Woman working at home using Your Co-op Broadband

A Home working hero

Have peace of mind when all are online, we can support the whole home with high bandwidth so you can share, download and video-call without headaches.
Mum and daughter gaming

Gaming galore

We won’t leave you hanging around, our download speeds get you online in no time. Enjoy unlimited broadband that supports super-smooth gameplay at all hours.
Man outside using laptop using WI-FI Plus from Your Co-op Broadband

Wi-Fi boosted

Guarantee whole home connection and even for garden offices with Wi-Fi Plus. End blind-spot headaches leaving you in the dark for just £7.50 per month.

Happy Co-op Fibre Broadband Customers

Switch to Your Co-op Broadband in 3 Simple Steps

Woman on laptop switching to Your Co-op Broadband

1. Choose your broadband

Use our Broadband Checker to see what's available and what speeds you can get. Then choose the package that suits you best.

Advisor dealing with broadband switches to Your Co-op

2. We'll manage your switch

We'll contact your supplier and arrange your switch. You'll keep your connection right up to the switch date and we'll keep you updated.

Father and son streaming from laptop

3. Start streaming

Connect your new router or call us to re-configure your existing router and start enjoying a faster connection.

man focused on his laptop

We’re Big Switch Off ready, are you?

Soon the UK’s copper analogue network will retire, leaving homes with landlines and traditional broadband without any service. Find out how all of our future-proof broadband deals keep you connected after the Big Switch off.

Find out more

Switch your broadband and help save the planet

Reduce your carbon emissions by switching to climate-positive broadband that cuts your carbon footprint. Through our climate impact partners Ecologi, we’ll reduce your monthly carbon emissions by 10kg just by choosing our ethical broadband. We bundle this service into all our broadband offerings so you can easily make the change to a more sustainable lifestyle.

tree sapling

0

Trees planted

wind turbines

0

Tonnes of carbon reduction

family sat around their laptop

Cover your computer with Norton 360

Sign-up for Norton 360 to end cyberthreats to your devices through Your Co-op, to receive discounted protection from the leading cybersecurity provider, Norton 360.

Get discounted offer

two friends laughing together

Recommend a friend & save together

Don’t forget you and a friend can save money when you switch to Your Co-op Broadband, as when you recommend a friend you will both receive £20 bill credit. So, when you have chance to tell a friend, neighbour, colleague or family member about your super-smooth switch to Your Co-op, you can share this win-win opportunity to save money on the best broadband deals around.

Find out more and refer today

Read our latest Broadband blogs

1980s computer

When was the Internet Created? A look at the timeline 1980s-2020s

See the developments from each decade for the internet and our broadband service that now connects every corner of our home, to the world

read more

young family sat around a computer

16 Best Internet Safety Tips for You and Your Family

See how the whole family can best protect their online space with our 16 best tips and practices

read more

woman working on her computer in a garden

How Can I Reduce My Carbon Footprint in Time for 2030?

With climate positive broadband and mobile, you can eliminate your digital carbon footprint and beyond, helping the planet and people

read more

woman browsing the web with a dog next to her on a chair

The Benefits of Cooperative Broadband for Your Home

Find out how the UK’s only Co-operative Broadband provides your home with so much more than just a superfast & reliable connection with no set-up fees

read more

Co-op Broadband Questions

What will happen to my landline after the Big Switch Off?

After the final retirement phase of the Big Switch Off in January 2027, current landlines will largely be retired and unable to make phone calls. The introduction of FTTP (Full Fibre to the Premise) Broadband to UK homes allows for a future-proof and beneficial calling system to take the traditional landlines place. This next-generation service utilises digital voice technology carried by fibre cables to connect callers from homes or businesses. Key benefits include cheaper installation and running costs, greater service flexibility and reliability, as well as improved audio quality.

How long will it take to get broadband up and running once I've ordered?

If you are new to Your Co-op Broadband we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.

What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.


Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.

Your Co-op Members do not pay any set up fees for any of our broadband packages and receive discounted prices.

Do I get a new router?

You will get a free router when you switch (£6 postage & packaging).


If I switch to Your Co-op Broadband and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.

What affects my broadband speed?

  • How close do you live to your telephone exchange
  • The length and the quality of your telephone home wiring
  • Whether your broadband microfilters are correctly installed
  • Processing speed of your computer, router or modem
  • The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)



What happens if I'm not happy with my Broadband service?

If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op Broadband.

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.

  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.

  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.

  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.


What happens if I move house?

We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.


Carbon Analysis Calculations

A breakdown of the 2020 customer data to provide a calculation of the carbon impact of our broadband and Fibre services we provide to our customers. These backing calculations can be used to determine the required value of offsetting in order to make our services Climate Positive and support a more sustainable practice of working. Read more.