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Your Co-op

We work for a fairer and more sustainable world

Being co-operative means we are, owned by our members and run for the benefit of our customers. Our vision is to work towards creating a better, fairer world for all. We also aim to help tackle the issue of climate change and have a commitment to work towards a net zero target by 2050.


Our Mission

Helping you make a greener choice

As a co-op our commitment is to a fairer, better world which is why we’re working hard at how we can reduce the impact of broadband and mobile by creating a low carbon alternative in partnership with climate activists, Ecologi.

In the medium term this requires us to switch to full fibre broadband, something that’s not possible for everyone today as the new full fibre infrastructure gets rolled out in the UK. And with our SIM only plans you can keep your old phone for longer or switch to a Fairphone, a phone that is designed to last, with fair and recycled materials.

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Low Carbon Living

Switch today and give back to the planet

Every month Your Co-op will fund projects to offset up to 50Kg of our broadband and mobile customers' carbon footprint (that's about 5% of the footprint of an average person in the UK). That continues for as long as you use our services, so a typical 24 broadband month contract will see us offset 1.2 tonnes of CO2. 

We'll also plant a tree each month for every customer which will contribute to future decarbonisation when the trees mature in 10-20 years time.

Ethical Consumer – Best buy

Ethical Consumer – Best buy

We’re extremely proud to be Ethical Consumer Best Buy accredited. It's a unique label that looks in detail at the ethical record of the company behind the product and the environmental and ethical record of the product itself. This badge helps shoppers avoid falling for ethical and environmental claims that turn out to be little more than greenwash and support companies like ourselves trying to make real difference

Switch now

    Members get more from Your Co-op

    Your Half Year Meetings 2022

    Join us for Your Half Year Meetings 2022 from 12-19th October and have your say!

    Book your place

    Why join us? Because we are different

    Your Co-op is the UK’s only co-operative utilities supplier, part of the Midcounties Co-operative. We’re owned by our members and run for the benefit of our customers. We’re a people-first organisation and our values are centred in making a positive and lasting impact.


    The Midcounties Co-operative Campaigns

    Social Responsibility is one of our core values. Find out what campaigns we support.

    View our campaigns

    The Midcounties Co-operative Helping Communities

    We've been supporting our local communities for over 100 years! Supporting people and projects in the communities we serve.

    Find out more

    Your Co-op Energy

    We operate the UK’s only tariff 100% powered by community generated green electricity projects – with carbon neutral gas, too.

    Co-op Energy

    Your Co-op membership

    By becoming a member, you get to have your say and a share in the profits.

    Join now

    FAQs

    Who are Your Co-op?

    Your Co-op (Formerly The Phone Co-op) is the UK’s only co-operative utilities supplier, owned by our members and run for the benefit of our customers. We’re part of the Midcounties Co-operative, one of the largest co-operatives in the UK.

    We have four core values that underpin our purpose as a co-op and membership organisation - Democracy, Openness, Equality and Social Responsibility - we live these values every day, every week, every month and every year.

    What is a Co-operative?

    As businesses owned and run by their members, co-operatives offer a solution to the growing sense of powerlessness people feel over business and the economy, giving them some control of the businesses. They share profits with the membership and operate as good employers for the benefit of employees too.

    We put co-operative principles into practice through

    • Democracy – our members vote on important decisions and make up the Board (Governance)
    • Openness -  our prices are fair and our communications are clearly worded
    • Equity - we conduct business in a fair and just way, through partnership and positive impact
    • Solidarity - we support other co-operative projects and businesses

    We believe that the co-operative business model can help build a fairer and more sustainable society for everyone.

    A different way of doing business

    We think about our impact on the world and how we can make it a better place. We depend upon people working together to get good results and that includes’ responding to our member’s needs, because in a co-operative business, your voice counts.

    A beacon of good practice

    At Your Co-op we keep focused on the bigger co-operative picture

    • We invest in a range of worthwhile community projects
    • Customers get the chance to share in our profits and engage with our projects
    • Our Start-Up Fund helps fledgling social enterprises off the ground

    We tread lightly

    • All our electricity comes from renewable sources
    • We offset our own CO2 emissions and those of our suppliers
    • We choose ethical suppliers, locally where possible, and treat them fairly

    Which broadband option is right for me?

    Choosing the right broadband package can be a little daunting, but we provide you a little handy tool that helps you find the perfect deal for you. 

    How long will it take to get broadband up and running once I've ordered?

    If you are new to Your Co-op Broadband we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.