The Phone Co-op is now Your Co-op

Your Co-op (Formely The Phone Co-op) is the UK’s only co-operative utilities supplier, owned by our members and run for the benefit of our customers. We’re part of the Midcounties Co-operative, one of the largest co-operatives in the UK and a £1.9 business including Your Co-op Energy. 

We have four core values that underpin our purpose as a co-op and membership organisation - Democracy, Openness, Social Responsibility - we live these values every day, every week, every month, every year.

As businesses owned and run by their members, co-operatives offer a solution to the growing sense of powerlessness people feel over business and the economy, giving them some control of the businesses. They share profits with the membership and operate as good employers for the benefit of employees too.

We put co-operative principles into practice through

• Democracy – our members vote on important decisions and make up the Board (Governance)
• Openness -  our prices are fair and our communications are clearly worded
• Equity - we conduct business in a fair and just way, through partnership and positive impact
• Solidarity - we support other co-operative projects and businesses

We believe that the co-operative business model can help build a fairer and more sustainable society for everyone.

A different way of doing business

We think about our impact on the world and how we can make it a better place. We depend upon people working together to get good results and that includes’ responding to our member’s needs, because in a co-operative business, your voice counts.

A beacon of good practice

At Your Co-op we keep focused on the bigger co-operative picture

• We invest in a range of worthwhile community projects
• Customers get the chance to share in our profits and engage with our projects
• Our Start-Up Fund helps fledgling social enterprises off the ground

We tread lightly

• All our electricity comes from renewable sources
• We offset our own CO2 emissions and those of our suppliers
• We choose ethical suppliers, locally where possible, and treat them fairly

• Offer is open to new customers only.
• Each month, every new customer who signs up to Broadband will be entered into a draw to win a year’s free Broadband.
• One customer will be selected at random each month.
• We will contact the customer within 14 days of the previous month end.
• The winning customer has 28 days to claim the prize.  
• If the prize is not claimed in writing, it will be forfeited, and another winner drawn at random.
• The customer will be credited for 12 consecutive months for the value of their broadband package. At the end of 12 months, pricing will revert to standard.
• Additional packages, bundles and out of bundle charges will continue to be billed as normal.
• Employees of Utility Solutions are excluded from entering the competition.