1. Promotional Period
The OurCoop Rebrand Launch promotion will run from 11:00 on 24 July 2026 until 11:00 on 7 August 2026 (“Promotional Period”).
During the Promotional Period, selected OurCoop Member offers will be extended to all eligible customers, including members and non-members.
All offers are subject to eligibility, availability and the applicable product terms and conditions.
2. Public Offers – Members and Non-Members
The following promotional offers are available to eligible OurCoop members and non-members who purchase or sign up for a qualifying product during the Promotional Period.
BroadbandCoop
Eligible new BroadbandCoop customers will receive:
- A £20 Welcome Reward;
- Their first month free; and
- Anytime Calls for £5 per month for 24 months (usually £15).
The first month free offer applies to the standard monthly charge for the qualifying broadband package only, unless otherwise stated. Any additional charges, optional services, equipment costs, usage charges or other applicable fees remain payable.
The Anytime Calls add-on is available for £5 per month and is subject to the applicable service terms, acceptable usage policy and call exclusions.
Customers are only entitled to receive a welcome reward or promotional voucher/cash pot top-up* once every 24 months per household. Non-members will receive the welcome reward as credit that is applied to their account.
The Welcome Reward is subject to the applicable BroadbandCoop reward terms and eligibility requirements.
MobileCoop
Eligible customers who purchase a qualifying MobileCoop SIM-only plan during the Promotional Period will receive:
- A Welcome Reward;
- Their first month free; and
- 10% off eligible additional SIMs.
The first month free offer applies to the standard monthly charge for the qualifying SIM-only plan only. Additional usage, out-of-bundle charges, premium-rate services and any other applicable charges are excluded.
Customers are only entitled to receive a welcome reward or promotional voucher/cash pot top-up* once every 24 months per household. The Welcome Reward is subject to the applicable MobileCoop reward terms and eligibility requirements. Non-members will receive the welcome reward as credit that is applied to their account.
The 10% additional SIM discount applies only to eligible additional SIMs linked to the qualifying customer account and is subject to the applicable MobileCoop terms and conditions.
EnergyCoop
Eligible customers who sign up to a qualifying EnergyCoop tariff during the Promotional Period will receive a £20 reward.
The reward is limited to one per eligible customer or household and will be issued following completion of the qualifying sign-up and any applicable verification or cooling-off period.
Single fuel (Gas only, or Electricity only) transactions qualify for 50% of the reward value. The reward will not be issued where the energy switch or agreement is cancelled, rejected or otherwise not completed.
This promotion is strictly a website-only offer. To qualify for a reward, the switch must be initiated and completed entirely through the EnergyCoop website. Switches performed via any other offline channel are ineligible.
The reward is non-transferable, cannot be exchanged for cash and is subject to the applicable EnergyCoop reward terms.
Members and Colleague members will receive the welcome reward as a voucher/cash pot top-up. Non-members will receive it via a credit on their account.
3. Our Co-op Rebrand Launch Prize Draw
3.1 Eligibility
The prize draw is open to eligible new and existing customers who complete a qualifying purchase with BroadbandCoop, MobileCoop or EnergyCoop during the Promotional Period.
Eligible OurCoop colleagues who complete a qualifying purchase during the Promotional Period will also be automatically entered into the prize draw.
Entrants must:
- Be aged 18 or over;
- Be resident in the United Kingdom;
- Complete a qualifying purchase during the Promotional Period; and
- Provide valid contact details as part of their purchase or customer account.
Employees, contractors, agents or representatives directly involved in the administration of the prize draw, and members of their immediate households, are not eligible to enter.
3.2 Prize Draw Period
The prize draw will open at 11:00 on 24 July 2026 and close at 11:00 on 7 August 2026 (“Prize Draw Period”).
Qualifying purchases completed outside the Prize Draw Period will not be eligible for entry.
3.3 How to Enter
Eligible new and existing customers and OurCoop colleagues who complete a qualifying purchase during the Prize Draw Period will be automatically entered into the prize draw.
No separate entry is required.
For the purposes of the prize draw, a “qualifying purchase” is the successful purchase of, or completed sign-up to, an eligible BroadbandCoop, MobileCoop or EnergyCoop product during the Prize Draw Period.
Each eligible individual will receive a maximum of one entry into the prize draw, regardless of the number of qualifying products purchased during the Prize Draw Period.
Any purchase or agreement that is cancelled, refunded, rejected, reversed or not successfully completed may be excluded from the prize draw.
3.4 Prize
There will be one overall winner, selected at random from all valid entries.
The winner will receive a £2,000 Co-op Holidays voucher, regardless of whether they were an OurCoop member or non-member at the time of their qualifying purchase.
The prize is non-transferable, non-exchangeable and no cash alternative will be offered.
The holiday voucher will be subject to the applicable Co-op Holidays booking terms and conditions, including any validity period, booking requirements, availability restrictions and exclusions.
Any costs exceeding the value of the voucher will be the responsibility of the winner. This may include, but is not limited to, upgrades, additional travellers, travel insurance, transfers, spending money and other costs associated with the holiday.
OurCoop reserves the right to replace the prize with an alternative prize of equal or greater value where circumstances outside its reasonable control make this necessary.
3.5 Winner Selection
The winner will be selected at random from all valid entries within 10 working days of the Prize Draw Period closing.
The selection process will be conducted fairly and at random. OurCoop may use an independent person or a verifiable random selection process to select the winner.
3.6 Winner Notification and Prize Acceptance
The winner will be contacted using the email address or telephone number associated with their qualifying purchase or OurCoop customer account.
The winner must respond within 14 days of the initial notification and provide any information reasonably required to verify their identity, eligibility and customer or colleague status.
If the winner:
- Does not respond within 14 days;
- Cannot be contacted using the details provided;
- Is found to be ineligible;
- Is unable or unwilling to accept the prize; or
- Does not provide the information reasonably required to verify their eligibility,
OurCoop reserves the right to withdraw the prize and select an alternative winner at random from the remaining valid entries.
The prize will be issued within a reasonable period following successful verification of the winner’s eligibility.
3.7 Winner Information
OurCoop may make the winner’s surname and county available where required by applicable advertising regulations.
Entrants may object to their information being made available or request that the amount of information published is reduced by contacting OurCoop.
OurCoop may still be required to provide the winner’s details to the Advertising Standards Authority or another relevant regulatory body upon request.
4. General Promotional Terms
All promotional offers are subject to:
- Customer eligibility;
- Product and service availability;
- Successful completion of any applicable identity, credit, address or service-availability checks;
- Completion of the relevant purchase, switch or sign-up process; and
- The applicable BroadbandCoop, MobileCoop or EnergyCoop product terms and conditions.
Unless expressly stated, promotional offers cannot be used in conjunction with any other offer, discount, reward or promotional code.
Where more than one discount or reward applies, discounts will be calculated and applied in accordance with the relevant product terms and conditions.
Rewards and promotional benefits are non-transferable, have no cash value and cannot be exchanged for cash unless otherwise stated.
OurCoop reserves the right to verify eligibility and to withhold, withdraw or recover any promotional reward, discount, benefit or prize where it reasonably believes that an individual has:
- Provided false, incomplete or inaccurate information;
- Acted fraudulently or dishonestly;
- Attempted to manipulate or abuse the promotion;
- Breached these terms and conditions; or
- Failed to meet the applicable product eligibility requirements.
OurCoop reserves the right to amend, suspend, withdraw or extend the promotion where circumstances outside its reasonable control make this necessary.
Any changes will not materially disadvantage customers who have already completed a qualifying purchase, except where required by law, regulation or circumstances outside OurCoop’s reasonable control.
OurCoop accepts no responsibility for purchases, applications, switches, sign-ups or prize draw entries that are delayed, incomplete, unsuccessful, corrupted, lost or not received due to technical failures, system errors, network issues or circumstances outside its reasonable control.
Nothing in these terms and conditions affects customers’ statutory rights.
5. Data Protection
Personal information provided in connection with the promotion and prize draw will be processed by OurCoop for the purposes of:
- Administering the promotional offers;
- Confirming customer and colleague eligibility;
- Administering the prize draw;
- Selecting and contacting the winner;
- Issuing promotional rewards and prizes;
- Preventing fraud or misuse; and
- Meeting applicable legal and regulatory obligations.
Personal information will be processed in accordance with OurCoop’s Privacy Notice and applicable data protection legislation.
Personal information will not be used for marketing purposes unless the individual has provided the appropriate consent or OurCoop otherwise has a lawful basis to do so.
Winner information may be shared where required by applicable law, regulation or the Advertising Standards Authority.
6. Promoter
The promoter is OurCoop.
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
Separate product terms, eligibility requirements and conditions apply to all BroadbandCoop, MobileCoop and EnergyCoop products and services.
