Switching to us is easy
We'll guide you though the process of switching to our services step by step. But first, check out our climate positive broadband packages available to your home. Transferring an existing line usually takes 10-14 working days.
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Frequent Asked Questions
How long will it take to get broadband up and running once I've ordered?
If you are a new customer we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.
Which broadband option is right for me?
Click here to use our line checker and choose from one of our packages.
What is Superfast Fibre?
Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.
Do I have to pay a setup fee?
Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.
There is no set-up fee if you choose the standard 24-month contract.; if you'd like to have a 12-month contract you can pay a £30.00 set-up fee on any packages excluding our Ultrafast services.
For the Business Fibre setup fee please contact the sales team on 01608 434 000 or email firstname.lastname@example.org.
Do I get a new router?
If I switch to Your Co-op Broadband and I still have a contract with another company will they charge me?
You'll have to contact your current supplier regarding any termination fees.
What affects my broadband speed?
What happens if I'm not happy with my Broadband service?
What happens if I move house?
Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.