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Full Fibre Broadband FAQs (Ultrafast)

What is Full Fibre (Ultrafast)?

Full Fibre (Ultrafast) runs a fibre optic cable straight from the exchange to your home, meaning faults are very unlikely and it won't let you down. It's also referred to as Fibre to the Premise (FTTP), or Fibre to the Home (FTTH).

Buffering and outages will be almost non-existent and data-hungry activities like 4K streaming or online gaming will be ultra-smooth, even if multiple people are doing it at the same time.

What’s the difference between Superfast and Ultrafast?

Superfast broadband is also called FTTC (Fibre To The Cabinet) and uses part fibre connection from the local exchange to the green cabinets you may see on the pavements. It then uses the copper network to reach your home and typically reaches speeds of up to 80Mbps.

Ultrafast broadband is also called FTTP (Fibre To The Premises). This service uses fibre from the local exchange to your home and is a dedicated data service, so no more old copper cables. This service can reach speeds of up to 900Mbps and for customers, this is the key difference between Superfast and Ultrafast broadband.

What packages do you offer?

You can check out all of the Ultrafast packages and speeds by entering your postcode here and seeing what we can offer to your home.

If you don’t see Ultrafast listed this just means that the service hasn’t reached you yet. Keep checking back to see once its reached your area.

How much does Ultrafast cost?

Please visit our broadband page to check the latest Ultrafast pricing.

How Full Fibre is installed?

As Full Fibre uses the latest broadband technology the installation process is a little different than for standard broadband.

For starters, you don't need a phone line to get connected. We run fibre cables from the BT Exchange straight to your home, ensuring reliable connection speeds.

If you've already got a Full Fibre connection, then we can get you activated remotely and you won't need an engineer. We'll get in touch to confirm the date your service will go live and you don't need to be at home for this. For more information, please click here.

How do I check when my contract ends?

A month before your contract ends, we will contact you to let you know so you have the opportunity to renew Your Co-op Broadband. We will also give you our latest offers, so you have the opportunity to sign up for a new contract if you wish.

Why is my Wi-Fi speed different to my broadband speed?

If you’re using Wi-Fi you may experience slower speeds.
  • If you are normally connected via an ethernet cable, using a wireless connection may be slower.
  • The further your device is from the router, the lower the Wi-Fi signal you will receive, which will be slower.
If you are experiencing slow speeds, we will always ask you to connect directly to the router via an ethernet cable, before doing further testing with you.

How do I run a speed test?

There are many speed test websites on the internet, the ones we ask you to use are https://www.speedtest.net/ or https://speedtest.btwholesale.com/.

How do I report a problem?

To report a problem please complete this form. This will come through to the support team to investigate for you.

Full Fibre (Ultrafast) help form

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