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Broadband

What packages do you offer?

It can depend on the area you live in; we offer either a Broadband service, Superfast or Ultrafast service. To see what package you can get for your home, please enter your postcode here

How much does it cost?

To give you the best offer we always ask that you enter your postcode in the checker, this is so you can see the best offers available to you. 

We currently offer:

  • Your Broadband
  • Your Superfast
  • Your Superfast Plus
  • Your Ultrafast
  • Your Superfast enhanced

How do I know when my contract ends?

All of our broadband packages have a standard 24 months contract. The only time this would change is if you have paid an additional setup charge to reduce this to 12 months.

A month before your contract ends, we will contact you to let you know so you have the opportunity to renew Your Co-op Broadband. We will also give you our latest offers, so you have the opportunity to sign up for a new contract if you wish.

Why is my broadband slow?

If you’re using Wi-Fi you may experience slower speeds.
  • If you are normally connected via an ethernet cable, using a wireless connection may be slower.
  • The further your device is from the router, the lower the Wi-Fi signal you will receive, which will be slower.
If you are experiencing slow speeds, we will always ask you to connect directly to the router via an ethernet cable, before doing further testing with you.

How do I run a speed test?

There are many speed test websites on the internet, the ones we ask you to use are https://www.speedtest.net/ or https://speedtest.btwholesale.com/.  
 

How do I report a problem?

To report a problem please complete this form. This will come through to the support team to investigate for you.

Broadband help form

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