ADSL (Broadband) FTTC (Superfast, Superfast Plus and Superfast Enhanced)
If your phone socket has one slot, connect a DSL Microfilter into the port, and connect your grey ADSL cable in to the DSL side. Connect the other end of the cable into the DSL port on the router.
Connect the power cable to a plug socket in the wall, the other end in to your router and press the power button to turn it on.
Your router will have a series of lights flashing on and off while it is booting up, and once it is ready you will have: Solid green power light, solid green broadband light, solid or flashing green internet light, solid or flashing green wireless lights.
If you are connecting via Ethernet cable, connect in to one of the four yellow Ethernet ports at the back of the router and the other side in to your device. The ethernet light will then start to flash.
FTTP (Ultrafast Full Fibre)
Connect the ethernet cable from your Openreach ONT in to the red WAN port at the back of the router. Everything else following is the same as above from “your router will have a series of lights”
What to do if you're having problems getting connected
Check all the lights on the router.
Are the lights off?
Press the power button to see if they come on
Is the broadband and/or internet light off?
Ensure all the cables are connected fully both in the back of the router and in the phone socket/ONT. If they are, try this (link to broadband help page)
Is the internet light red?
We will need to go through a configuration of the router. Please call our technical support team (01608 434 000 option 3) to assist with this.
How do I change my Wi-Fi settings?
You can change your Wi-Fi name, password and alter some other settings directly from your router’s gateway page. To access this, ensure you are connected to the router either via Wi-Fi or Ethernet and open a web browser. In the address bar, type 192.168.1.1 followed by enter and you will be taken to a sign in page.
As standard, the username is admin and the password is the access key printed on the back of the router. Once logged in, click on the Wireless box as below:
When you are there, you will see your router’s SSID (the network name) followed by the Security Mode and Wireless Password. To change the SSID or the password, you simply need to delete what is in there and type what you would like them to be and press save. If you are connected via a wireless connection, after pressing save the page will get stuck because your device will still be trying to connect with the old network name. You need to go to your wireless settings of the device and connect to the new one with the new password. If you just want to change the name or the password you can.
What do the different Wi-Fi settings mean?
You will have two different Wi-Fi frequencies – 2.4 GHz and 5GHz. The 2.4GHz is the older connection type and will be more beneficial for older devices. The 5GHz can handle a better Wi-Fi speed, so if you have a newer laptop, TV box or games console, this is the best one to use. Your router will decide what a device will work better and auto assign the frequency as they are banded in to one network name. If you decide to split the SSIDs, you will have two networks, one for 2.4GHz and one for 5GHz, but we recommend you keep them as one and let the router assign one. For any other changes to Wireless settings we would ask you to contact our technical support team who can guide you through it.