These terms and conditions govern the "One-Month Free Broadband with Co-op Holidays Booking" offer (the "Offer"). By participating in this Offer, you agree to be bound by these terms and conditions.
1. Eligibility:
- This Offer is open to existing Your Co-op members who currently have a residential broadband service with Your Co-op Broadband.
- To be eligible, you must book a new holiday with Co-op Holidays (either online, in-store, or via telephone).
- The Offer is limited to one (1) free month of broadband per qualifying Co-op Holidays booking.
- This Offer cannot be used in conjunction with any other broadband offers or promotions, unless explicitly stated otherwise.
2. Claiming the Free Month of Broadband:
- To claim your one (1) month of free broadband, you must log in to your ‘My Account’ on the Your Co-op Broadband website for your Broadband Service.
- You will need to enter your valid Co-op Holidays booking reference number and Your Co-op membership number.
- Upon successful verification of your Co-op Holidays booking reference and your eligibility, a bill credit equivalent to one (1) month of your current Broadband Service monthly charge (excluding any add-ons or premium services) will be applied to your next available broadband bill.
3. Broadband Bill Credit:
- The bill credit will be applied to your broadband account and will appear on your next or subsequent bill following successful activation.
- The value of the bill credit will be equivalent to one (1) full month's charge for your existing Broadband Service at the time of the holiday booking, excluding any optional extras, call charges, or other non-recurring fees.
- No cash alternative or refund will be offered for the free month of broadband.
- If your broadband service is cancelled before the bill credit is applied, you will forfeit the free month of broadband.
4. Co-op Holidays Booking:
- The standard booking terms and conditions of Co-op Holidays will apply to your holiday booking. Please refer to the Co-op Holidays website or your booking confirmation for these terms.
- Cancellation of your Co-op Holidays booking may result in the withdrawal of the free month of broadband. In such cases, Your Co-op Broadband reserves the right to recover the value of the bill credit already applied.
5. General:
- Your Co-op Broadband and Co-op Holidays reserve the right to withdraw, amend, or terminate this Offer at any time without prior notice.
- These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.2
- Any personal data collected as part of this Offer will be processed in accordance with the privacy policies of Your Co-op Broadband and Co-op Holidays.
- By participating in this Offer, you consent to Your Co-op Broadband and Co-op Holidays sharing necessary information to verify your eligibility and process the bill credit.
- For any queries regarding this Offer, please contact Your Co-op Broadband.
