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First Bill FAQs

When will I get my first bill?

You will receive your first bill/bill notification the second week of the month after your service has started.

How can I view my first bill?

You can view your bill in your online account under the ‘View Calls and Bills’ section.

When is my first billing date?

Your billing date is the same date your first bill is issued.

What is a pro-rata bill charge?

A pro rata bill charge is a partial charge from when a service started to the end of the month, so it won’t be a full month’s worth of charge. If we have already completed a billing run the month your service starts, the pro rata amount will be from the start date of the service to the end of the following month.

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