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Calling Features guide

1571 – Allows voice messages to be left

You'll hear an interrupted dial tone when you pick up the phone if you have a new message. Dial 1571 to listen to your messages.

Once you’ve listened to your message, you'll be given the option to replay, save or delete it. You can also listen to your currently saved messages. If you reach your voicemail limit (10 for standard voicemail), callers will not be able to leave any new messages. You should delete any unwanted messages to free up some space.

More advanced versions of this service are available if you would like to create your own message or pick up messages while you’re not at home. Please contact the service team on 01608 434 000 option 2 for more information.

Pricing for these services can be found on pages 11 and 12 of our price guide.

Anonymous Call Reject – You can stop calls from people who have withheld their number

If a caller withholds their number so that you can’t tell what number they called from, they won’t be able to get through to you. They’ll only get through if they reveal their number.

Setting up *227#
Cancelling #227#
Checking *#227#

Pricing for these services can be found on pages 11 and 12 of our price guide.

Call Diversion – Lets you divert your calls to another number when you’re away from your home

Call Diversion lets you divert your calls to almost any phone, including your mobile.

Diverting your calls   *code*phone number to divert to#
Checking your diversions   *#code#
Switching off   #code#

Codes
  • 21 divert all calls
  • 61 divert calls you don’t answer within 15 seconds
  • 67 divert calls when your phone is engaged
If you have Remote Access or were a Smart Divert customer, you can control your Call Diversion from any line by calling 0300 500 9000. The first time you access the service you will need to set a PIN  - you can only do this by dialling 0300 500 9000 from your own line first.

When using the service, you will be charged for the diverted part of the call at our standard rate depending on the destination, if you have our Anytime call package this diverted part of the call will be covered.


Pricing for these services can be found on pages 11 and 12 of our price guide.

Caller Display – Lets you see who’s calling

Caller Display shows you the number that’s calling you on caller display compatible equipment.

Pricing for these services can be found on pages 11 and 12 of our price guide.

Call Waiting – Tells you when other callers are trying to get through

With Call Waiting you will hear a discreet beep when someone is trying to get through to you while you’re on the phone. You can choose whether or not to take the call.

Switching on   *43#
Speaking to your 2nd caller   Recall
Returning to your 1st caller   Recall

when you’ve finished your call, just hang up

Checking that it’s on   *#43#
Switching off   #43#

switch off if you want to use a fax or modem on the same line

Pricing for these services can be found on pages 11 and 12 of our price guide.

Ring Back – Calls to let you know when an engaged number becomes free

Your phone will ring when the number you were trying is free so you don’t spend time redialling the engaged number. Ring Back will keep trying the engaged number for up to a maximum of 45 minutes.

Setting up   5

on hearing an engaged tone wait for a confirmation message then put your handset down

Answering a Ring Back pick your handset up when you hear the special ring

Checking   *#37#
Cancelling   #37#

Pricing for these services can be found on our price list.

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