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Quarter of mobile phone users make less than five mobile calls a month, according to Ofcom

Published date: October 2019


A quarter of people make less than five calls a month, while 6% make no calls at all, Ofcom revealed. Previous studies by Ofcom have shown that younger users prefer to use messaging services, such as Whatsapp, instead of making calls.

Ofcom has published the latest Mobile Matters report that looked at how around 150,000 people used their Android phone between January and March 2019. 

Also, the figures have showed that people spend most of their time online connected to Wi-Fi (69%), rather than using 3G or 4G. 

Ian Macrae, Ofcom’s Director of Market Intelligence stated that:

People use their mobile in different ways around the country. But whether it’s for going online or having longer chats, a good signal has never been more important. So, people can take several steps to boost their reception and stay connected.

This research also compared how long people in 10 major UK cities spend on conversations on their mobiles and Liverpool came top, spending almost seven minutes on the average call – more than 40% longer than London, who came second. 

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