Is SIM-only the same as PAYG?
A Pay Monthly SIM deal is not the same as PayAsYouGo (PAYG) - an option where you do not receive a monthly allowance. PAYG allows for some calls, data, and texts but you can top this up as and when you need and there is no contract between you and the provider. Nowadays, not many people opt for PAYG as other options generally offer better value for money.
What's included in a Your Co-op Mobile SIM-only deal?
Our SIM-only deals typically include unlimited minutes and texts, with various data allowances to choose from, ranging from 3GB to 100GB. As well as free EU roaming, superfast 5G speeds, Award Winning Customer Service and a climate-positive difference thanks to our partners Ecologi.
What if I go over my SIM-only allowance?
If you opt for a deal with a low data allowance you might be wondering what will happen if you go over it. Usually, you’ll get an alert from your provider notifying you that you have exceeded your usage. Normally, the data service is then suspended so you can’t rack up extra charges - this is what we do at Your Co-op.
If you have set a bill limit, then the extra data usage will start eating into this and then trigger once you hit the end of your bill limit. So if you have a £5 bill limit you can still continue using the service. This usually includes data for up to £5 extra of charges and then it will stop - as this is the limit. However, it’s worth noting that bill limits are designed for extra calls outside of your normal allowance such as international calls or premium rate numbers.
You can add a data cap onto your plan to ensure you do not go over your limit - to do this, go to ‘
My Account’ section after logging in.
Can I upgrade from a SIM-only plan to a phone plan?
If you currently have a SIM-only contract and you want to upgrade to a new phone handset then you can easily make the switch. How?
- You can cancel your monthly SIM contract with 30 days' notice. To do this, contact your provider. You can also discuss other plans and deals that are available to you in the process.
- Once you have cancelled your SIM and served the 30 days’ notice you’ll be able to start using a new phone within a new contract.
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Are SIM-only deals cheaper than phone contracts?
Generally, yes. By not paying for a new phone included in the plan, SIM-only deals are often a more cost-effective way to get your mobile service. Not to mention keeping your smartphone for longer is better for the environment as there is a lowered demand on newly mined, manufactured and shipped smartphones.
What kind of SIM card do I get with a Your Co-op Mobile SIM-only deal?
We typically offer tri-SIMs which can be punched out to fit any size SIM slot (standard, micro, or nano).
Can I use my SIM-only deal with a phone locked to another network?
No, most phones locked to another network won't work with a Your Co-op Mobile SIM card. You'll need to unlock your phone before using it with our service.