Even if there are no issues with your current provider, there may be many personal benefits to switching over your broadband service.
Find the right deal for you by considering the following:
Switching broadband takes around 2 weeks for the majority of internet providers, including The Phone Co-op. However, it is usually dependent on the availability of engineers in your area. Some providers take 1-6 weeks until the internet is up and running.
The length of time it takes to switch broadband also depends on your circumstances. If you’re upgrading from cable then a new line might need to be installed and this can take slightly longer than simply switching between cable providers.
If we are transferring your existing line across to us, there will be a period of downtime on the day whilst some works are carried out at the exchange to swap you onto our network. This is usually minimal, but can be up until midnight on the date that we provide.
If you are transferring your existing line across to a new provider, there may be some downtime during installation. Here at The Phone Coop, there is normally a short period of downtime on the same day whilst some works are carried out at the exchange to swap you onto our network.
You will have to cancel your broadband, however, this can be done entirely by your new provider. Once you have chosen a new deal and followed through with the set-up, your new provider will deal with your old one, initiating the cancellation period. In most cases, this will be 30 days notice, but this is worth checking.
Some providers are an exception to this rule. If you are an existing customer of Virgin then you will have to contact both your new and old provider to arrange the switch.
Changing your broadband provider is easy. Most of the switching is dealt with by your new provider, so all you need to do is decide which deal is the best fit for you.
In some instances, your service provider might not be able to transfer your existing line. If this happens, they may have to arrange for an Openreach engineer to come to your home to fit a new socket. At The Phone Coop this visit is arranged with plenty of notice and if the time doesn’t suit you, you can always change the date.
The pandemic has increased the number of people working from home, most likely for the future. We are committed to ensuring our customers have the fastest and most reliable broadband service for home working.
You can still switch providers during the COVID-19 pandemic. Some providers are prioritising essential call-outs, however, you should still be able to switch. At The Phone Co-op, the safety of our engineers and customers is paramount and we believe we can continue to operate our installation service safely for both parties.