Skip to main content



3G Switch Off UK in 2024: Your Co-op Mobile Guide

The UK mobile network landscape is undergoing a significant change with 3G service ending!

Much like the UK's broadband infrastructure, a retirement process is underway to create space for newer technology, 5G. All mobile network operators are phasing out their 3G networks throughout 2024 and 2025. This means that if you're currently using a phone that only connects to 3G networks, you'll soon need to upgrade to a 4G or 5G compatible device to continue making calls, sending texts, and using mobile data.

When Is 3G Being Switched Off?

EE and Vodafone logos

EE and Vodafone: 

These providers have already completed their 3G network switch-off in early 2024.

Three logo


Three expects to switch off its 3G network by the end of 2024.

O2 logo


O2 is planning to switch off its 3G network in 2025.

The exact cut-off date for all UK mobile network providers isn't until 2033, though all leading providers are ensuring this switch-off is carried out by December 2025.

woman using her mobile in a coffee shop

Your Co-op Mobile has switched 3G off

As our network provider is EE, the 3G switch-off took place in February 2024 so we now only offer 4G and 5G connectivity.

In the lead up to our 3G switch off, Your Co-op customers were notified via email that mobile phones that can only connect to 3G networks or are not compatible with 4G and 5G, will no longer be able to make calls, send texts, or use mobile data. If your mobile phone itself cannot support 4G or 5G but your SIM can connect to 4G and 5G, this will not matter as the device cannot support these newer types of network data.

Don't Worry, We've Got You Covered!

At Your Co-op Mobile, we understand that transitioning to a new phone can be daunting. That's why we're here to help you through this process smoothly.

The Fairphone 4 and 5 are for those who crave the latest features – stunning cameras, speedy processors, and 5G – but also want a phone built to last. Fairphone uses sustainable materials and more ethical production practices, so you can feel good about what you're holding. Plus, with Your Co-op Mobile's range of great value plans, you can get the tech you love without breaking the bank (or denting the planet). Check out Fairphone and join the sustainable tech revolution!

Emporia & Doro phones at Your Co-op Mobile are designed with you in mind! Big buttons, clear displays, 4G connectivity, and emergency features make staying in touch with loved ones a breeze. Explore our affordable range of Emporia and Doro mobile phones.

If you’re all set with a 4G or 5G mobile, then why not look at maximising it with a Your Co-op SIM bundle with free EU roaming and EE’s NO.1 network. Switch and save with our range of SIM deals from 3GB to 100GB of data and unlimited calls and texts on all our offerings. See our latest SIM-only deals here

man using his mobile at home

How to Check If Your Phone Is Affected

Not sure if your phone is 4G compatible? Here are a few ways to find out:
  • Check your phone manual: Most phone manuals will clearly state whether the device supports 4G connectivity.
  • Visit the manufacturer's website: Look for your specific phone model on the manufacturer's website and check the technical specifications section for information on network compatibility.
  • Use a model checker tool: Many websites offer free tools that allow you to enter your phone model and see if it supports 4G. 
  • Check your phone settings: This will vary slightly between devices, however, you should be able to find the connectivity normally displayed. 

  • Open the Settings app on your iPhone.
  • Tap on Cellular or Mobile Data (depending on your iOS version).
  • Tap on Cellular Data Options or Mobile Data Options.
  • Look for an option related to Voice & Data. You might see options like "5G Auto," "5G On," or similar. This is the highest level of connectivity available on your device so you will also be compatible with 4G.

  • Open the settings app on your Android smartphone. 
  • Select the preferred network type option.
  • Once you reach there, all the specifications and networks supported by your phone will be listed. If 5G is listed among them, then your phone supports 5G.

Enjoy greater connectivity after the 3G Switch off

The 3G switch-off might seem like a hassle, but it ultimately paves the way for a more efficient and future-proof mobile network infrastructure. At Your Co-op Mobile, we're committed to supporting you through this transition with our UK-based customer services to answer any questions, and a range of mobile deals to better connect you with 4G and 5G.