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The UK's Only Co-operative Telecoms Supplier

Choose any of our Superfast Fibre or Unlimited Broadband deals and we guarantee there'll be no price hikes when your contract ends, and we will offer you any lower standard rate.


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You can't say fairer than that

"I highly recommend Your Co-op Broadband. I've been a customer for many years and have recently changed my service. Customer service is easily reached at the end of the phone or by email with a very helpful and quick response”, C Martin.

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Our Fair Price Promise - No price hikes

As part of our Fair Price Promise, the price you pay when you sign up will be the price you pay throughout that period. When your contract ends, you'll carry on paying the lowest standard rate. If we reduce our standard rate in your contract period, once you have fulfilled the contract period, you will be automatically moved to the new reduced standard rate. If our standard rates rise, you will be advised before you renew your contract.

Superfast Fibre

The most popular choice by our customers, who have increasing broadband demands - ideal if you have multiple devices, a large household, for TV streaming, online gaming and much more. With download speeds up to 76Mbps, enhanced care options for homeworkers/small businesses and inclusive call plans it has everything you need.

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Ultrafast Fibre

Our fastest service delivers full fibre right up to your home, offering average downloads up to 900Mbps it is ideal for connected households who need even more speed. It is also our greenest option with full fibre technology using, on average over 80% less energy to deliver your connection and reducing it carbon impact. Our data only packages currently do not support phone packages.

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Your Co-op Broadband deals


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What’s great about our Broadband

Your Co-op Broadband
Our Superfast Broadband provides you the best speed, suitable for home life and remote working.
Your Co-op Broadband security
Our broadband packages come with 12-month free BullGuard Internet Security.
Fair Price Promise
We offer you our Fair Price Promise, you’ll always pay the price you agree.
Socially responsible Your Co-op Broadband
We’re committed to working ethically, treating our people fairly, operating sustainably, caring for our community and looking after the environment.

Frequent Asked Questions

How long will it take to get broadband up and running once I've ordered?

If you are new to Your Co-op Broadband we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.


Which broadband option is right for me?

Click here to use our line checker and choose from one of our packages.


What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.




Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.  

There is no setup fee for our standard unlimited broadband if you choose the 24-month contract. If you choose the 12-month contract, there is a £20 set up fee.

For the Business Fibre setup fee please contact the sales team on 01608 434 070 or email yourcoopbusinessservices@midcounties.coop.




Do I get a new router?

You will get a free router when you switch.

If you are switching to our Superfast Fibre we recommend you to use the new router provided with your package.

For business customers, we only supply free routers with the Business All-in-one package. If you have any questions please contact our Business team on 01608 434 070.




If I switch to Your Co-op Broadband and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.


What affects my broadband speed?

- How close do you live to your telephone exchange

- The length and the quality of your telephone home wiring

- Whether your broadband microfilters are correctly installed

- Processing speed of your computer, router or modem

- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)




What happens if I'm not happy with my Broadband service?

A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op.

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.

  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.

  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.

  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.




What happens if I move house?

Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.


Fibre and Broadband Product Reviews