We're just checking to see what's available
won't be long
At Your Co-op Broadband we are committed to helping everyone live a greener and more sustainable lifestyle. To celebrate the start of summer we are offering Climate Positive Superfast Broadband and Superfast Plus Broadband (inclusive Line Rental) for a limited time from £23.50 a month for the first 12 months*.
To redeem this offer please use code: ‘EARLYSUMMER’ at checkout.
Every month Your Co-op Broadband will fund projects to offset 50KG of our climate positive broadband customers’ carbon footprint (that’s about 5% of the average UK persons footprint). This will continue every month you remain with us. So over 24 months this will offset 1.2 tonnes of CO2. In addition, we also plant a new tree every month on behalf of every customer, which once mature, will help with decarbonisation.
Offer exclusively for new Superfast customers only and is subject to availability.
The most popular choice by our customers, who have increasing broadband demands - ideal if you have multiple devices, a large household, for TV streaming, online gaming and much more. With download speeds up to 76Mbps, enhanced care options for homeworkers/small businesses and inclusive call plans it has everything you need.
Our fastest service delivers full fibre right up to your home, offering average downloads up to 900Mbps it is ideal for connected households who need even more speed. It's our greenest option with full fibre technology using, on average over 80% less energy to deliver your connection and reducing its carbon impact.
Every month Your Co-op Broadband will fund projects through our partner Ecologi to offset 50Kg of our climate positive broadband customers' carbon footprint (that's about 5% of the footprint of an average person in the UK). That continues for as long as you use our services, so a typical 24 month contract will see us offset 1.2 tonnes of CO2.
We'll also plant a tree each month for every customer which will contribute to future decarbonisation when the trees mature in 10-20 years time.
0
trees planted
0T
of carbon reduction
We're proud to have been awarded a Best Buy label from the Ethical Consumer for the sixth year running. The Best Buy label is only awarded to products and services whose environmental and ethical record warrant it.
Become a Your Co-op member, and get access to great discounts and offers. When you become a member you also become an owner, which means you receive a share of the profits.
Sign up as a member and switch to our climate positive broadband to get 10% off and support the fight against climate change. Simply add code MEMBERS10 to your basket once you have your membership number.
Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.
Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.
There is no set-up fee if you choose the standard 24-month contract.; if you'd like to have a 12-month contract you can pay a £30.00 set-up fee on any packages excluding our Ultrafast services.
For the Business Fibre setup fee please contact the sales team on 01608 434 000 or email yourcoopbusinessservices@midcounties.coop.
You will get a free router when you switch.
- How close do you live to your telephone exchange
- The length and the quality of your telephone home wiring
- Whether your broadband microfilters are correctly installed
- Processing speed of your computer, router or modem
- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)
A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op Broadband.
This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).
The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/ so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.
Also please note the following:
If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.
If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.
If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.
There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.
Read our guide on the PTSN and what this means. Click here
© Your Co-op, part of The Midcounties Co-operative 2022
