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Your Co-op Broadband Packages

The most popular choice by our customers, who have increasing broadband demands - ideal if you have multiple devices, a large household, for TV streaming, online gaming and much more. With download speeds up to 76Mbps, enhanced care options for homeworkers/small businesses and inclusive call plans it has everything you need.

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Our fastest service delivers full fibre right up to your home, offering average downloads up to 900Mbps it is ideal for connected households who need even more speed. It's our greenest option with full fibre technology using, on average over 80% less energy to deliver your connection and reducing its carbon impact.

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Keep in touch with friends and family with our range of call plans. Add at checkout, starting from just £3 a month.
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Streaming, gaming or online shopping, you want a strong Wi-Fi signal. Our booster will reach every corner of your home.
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Access Unlimited Entertainment
Connect your smart TV and other devices to our Superfast broadband to stream your entertainment without interruption.

Offset your digital emissions

Every month Your Co-op Broadband will fund projects to offset 50KG of our climate positive broadband customers’ carbon footprint (that’s about 5% of the average UK persons footprint). This will continue every month you remain with us. So over 24 months this will offset 1.2 tonnes of CO2. In addition, we also plant a new tree every month on behalf of every customer, which once mature, will help with decarbonisation.

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Ethical Consumer logo

Ethical Consumer: Best Buy recommended

We're proud to have been awarded a Best Buy label from the Ethical Consumer for the sixth year running. The Best Buy label is only awarded to products and services whose environmental and ethical record warrant it. 

Frequently Asked Questions

How long will it take to get broadband up and running once I've ordered?

If you are new to Your Co-op Broadband we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.

Which broadband option is right for me?

Click here to use our line checker and choose from one of our packages.


What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.


Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.  

There is no set-up fee if you choose the standard 24-month contract.; if you'd like to have a 12-month contract you can pay a £30.00 set-up fee on any packages excluding our Ultrafast services.

For the Business Fibre setup fee please contact the sales team on 01608 434 000 or email yourcoopbusinessservices@midcounties.coop.

Do I get a new router?

You will get a free router when you switch.


If I switch to Your Co-op Broadband and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.

What affects my broadband speed?

- How close do you live to your telephone exchange

- The length and the quality of your telephone home wiring

- Whether your broadband microfilters are correctly installed

- Processing speed of your computer, router or modem

- The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)




What happens if I'm not happy with my Broadband service?

A: If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with Your Co-op Broadband. 

This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. You must use our speed checker at https://www.speedtest.net/  so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:

  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.

  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.

  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened and we will clearly explain why.

  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.




What happens if I move house?

Moving house? We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.


What does the PSTN switch off mean for me?

Read our guide on the PTSN and what this means. Click here

Carbon Analysis Calculations

A breakdown of the 2020 customer data to provide a calculation of the carbon impact of our broadband and Fibre services we provide to our customers. These backing calculations can be used to determine the required value of offsetting in order to make our services Climate Positive and support a more sustainable practice of working. Read more