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T&Cs

No fuss, no faff broadband

Speeds to suit all households. Simple to switch, no in contract price hikes and a UK-based human customer service.

Two months FREE

Essential Starter

42.8 Mbps
  • Streaming icon Smaller homes. Ideal for standard browsing, streaming, gaming, and working from home.
  • Contract icon 24 month contract
  • Customer service icon Award-winning customer service
  • Carbon neutral icon Carbon neutral
No price rises No setup fee
Members get more
  • £20 welcome reward
  • Anytime calls for just £5
    • Use your Membership Number at checkout.
£32 per month
Check your postcode
Two months FREE

Remote Professional

66.5 Mbps
  • Streaming icon Designed for homes with demands for working remotely and streaming. Big switch off ready with Digital Voice.
  • Contract icon 24 month contract
  • Customer service icon Award-winning customer service
  • Carbon neutral icon Carbon neutral
No price rises No setup fee
Members get more
  • £20 welcome reward
  • Anytime calls for just £5
    • Use your Membership Number at checkout.
£35 per month
Check your postcode
Two months FREE

Family Streamer

80 Mbps
  • Streaming icon Good for homes where several people are streaming and gaming. Big switch off ready with Digital Voice.
  • Contract icon 24 month contract
  • Customer service icon Award-winning customer service
  • Carbon neutral icon Carbon neutral
No price rises No setup fee
Members get more
  • £20 welcome reward
  • Anytime calls for just £5
    • Use your Membership Number at checkout.
£35 per month
Check your postcode
Two months FREE

Digital Enthusiast

300 Mbps
  • Streaming icon Heavy usage, for homes using ultra HD streaming, gaming and multiple connected devices. Big switch off ready with Digital Voice.
  • Contract icon 24 month contract
  • Customer service icon Award-winning customer service
  • Carbon neutral icon Carbon neutral
No price rises No setup fee
Members get more
  • £20 welcome reward
  • Anytime calls for just £5
    • Use your Membership Number at checkout.
£45 per month
Check your postcode
Two months FREE

Ultimate Powerhouse

900 Mbps
  • Streaming icon Perfect for households demanding 4K streaming, heavy gaming and high-performance requirements. Big switch off ready with Digital Voice.
  • Contract icon 24 month contract
  • Customer service icon Award-winning customer service
  • Carbon neutral icon Carbon neutral
No price rises No setup fee
Members get more
  • £20 welcome reward
  • Anytime calls for just £5
    • Use your Membership Number at checkout.
£55 per month
Check your postcode

Become a member

Not sure which broadband speed is right for you?

Answer a few quick questions about your household and internet usage, and we'll recommend the broadband package that's right for your home.

  • Takes under 60 seconds
  • Personal recommendation
  • No email required
help me choose

young couple changing their broadband provider

Why Choose BroadbandCoop?

  • 1
    No Price Hikes: Guaranteed fixed pricing with no hidden costs or mid-contract increases.
  • 2
    One Touch Switch: Switching is now effortless, we’ll handle the entire move for you.
  • 3
    100% UK-Based Support: Real human help from our dedicated UK call centre.
  • 4
    Carbon Neutral: High-speed broadband that’s carbon neutral.

woman using her laptop

Switching is Simple

Pick the package to suit you.

Use our Broadband Checker to show the packages available to you.

We'll manage your switch.

We'll contact your supplier and arrange your switch. You'll keep your connection right up to the switch date and we'll keep you updated.

Start streaming.

Connect your new router or call us to reconfigure your existing router and start enjoying a faster connection.

Father & Son using a laptop together

The Perks of Being a Member

At OurCoop, membership isn't just a card in your wallet - it’s your ticket to better value and more rewards. When you choose our Mobile or Broadband services as a member, you get more.
  • First month free plus welcome reward.
  • Exclusive member offers.
  • No mid-contract hikes - just fair, honest value.
  • Refer a friend and get £20 credit on your account.

man reading about the big switch off

The UK Is Going Digital.
Are you Ready?

The old copper network is retiring, meaning traditional landlines and broadband are being phased out. Don’t risk a loss of service—switch to our future-proof, full-fibre broadband today. Stay connected with technology built for the next generation.

Find out more

High-speed internet that puts the planet first

Sustainable living just got easier. We’ve teamed up with Ecologi to offset every megabyte you stream, making our broadband completely carbon neutral. Get the speeds you need for a modern home while supporting a greener future for everyone.

ecologi sapling

0

Trees planted

carbon icon

0

Tonnes of carbon reduction

Learn more

BroadbandCoop Questions

What will happen to my landline after the Big Switch Off?

After the final retirement phase of the Big Switch Off in January 2027, current landlines will largely be retired and unable to make phone calls. The introduction of FTTP (Full Fibre to the Premise) Broadband to UK homes allows for a future-proof and beneficial calling system to take the traditional landlines place. This next-generation service utilises digital voice technology carried by fibre cables to connect callers from homes or businesses. Key benefits include cheaper installation and running costs, greater service flexibility and reliability, as well as improved audio quality.

How long will it take to get broadband up and running once I've ordered?

If you are new to BroadbandCoop we'll aim to get you up and running within two weeks but sometimes it can take longer. Once we have processed your order we'll be able to give you an estimated switchover date.

What is Superfast Fibre?

Superfast broadband technology uses a fibre optic cable which gives you a much higher download and upload speeds.


Do I have to pay a setup fee?

Our Superfast Fibre - Self Install has no setup fee. Self install means you plug in the pre-configured router and you are ready to go online.

OurCoop Members do not pay any set up fees for any of our broadband packages and receive discounted prices.

Do I get a new router?

You will get a free router when you switch.


If I switch to BroadbandCoop and I still have a contract with another company will they charge me?

You'll have to contact your current supplier regarding any termination fees.

What affects my broadband speed?

  • How close do you live to your telephone exchange
  • The length and the quality of your telephone home wiring
  • Whether your broadband microfilters are correctly installed
  • Processing speed of your computer, router or modem
  • The speed of connection between your computer and router/modem (an ethernet cable is faster than WIFI)



What happens if I'm not happy with my Broadband service?

If there’s any problem with speed and you’re not getting the speeds we’ve told you your line is capable of, we’ll do our best to resolve the issue. If you’re not completely satisfied after 30 days of reporting your problem, you can walk away, no questions asked. This promise applies for the duration of your contract with BroadbandCoop.
This guarantee only applies if the issue is due to problems with the broadband service we provide. It does not apply to problems with the copper line supplying your home, or with your Wi-Fi connection from the router to your device (for example if you get good speed in one room and poor speed in another, it is likely to be down to the router signal, not the broadband speed).

The guarantee applies if you are not getting the minimum specified broadband speed in your order details. It does not apply to the advertised average or ‘up to’ speeds. Try using this speed test checker, so we can view the speed you are achieving and confirm whether you are achieving the minimum specified speed or not.

Also please note the following:
  • If you cancel a planned engineer visit, we may extend the deadline by a reasonable period so that we have time to work together and resolve the problem.
  • If you can’t attempt to diagnose or resolve the problem when you report it to us, for example if you are away from home or the affected premises when you report the problem, we may extend the deadline by a reasonable period.
  • If you repeatedly miss planned engineer appointments or fail to take reasonable steps as requested by us – meaning that we can’t help to diagnose or solve the problem – the guarantee will no longer apply, and you will be charged for your broadband as originally agreed and a missed appointment charge will be added to your bill. You will be told when this has happened, and we will clearly explain why.
  • There may be other exceptional circumstances beyond our control – for example, a missed or delayed Openreach appointment, the need to obtain street works permissions or severe weather which causes multiple faults across parts of the UK – which make us technically unable to resolve the speed problem. In this instance, we may ask you for more time to see if we can fix the issue.

What happens if I move house?

We need at least two weeks' notice to move all of your services smoothly. So let us know when you are moving and we'll arrange phone and broadband for your new house once you have a working line, and cut off the broadband service at your old address.

Carbon Analysis Calculations

A breakdown of the 2020 customer data to provide a calculation of the carbon impact of our broadband and Fibre services we provide to our customers. These backing calculations can be used to determine the required value of offsetting in order to make our services Carbon Neutral and support a more sustainable practice of working. Read more.

BroadbandCoop - Black Friday Promotional Terms and Conditions 

1. Promotional period
The promotion runs from 11am on 9th November 2026 until 4.30pm on 30th November 2026, UK time.

2. Eligibility
Offers are available to new and existing UK customers placing a qualifying broadband order during the promotional period, through any BroadbandCoop sales channel. Existing services do not automatically receive the promotional benefits.

3. Standard offer
Customers purchasing a qualifying broadband package will receive their first two months free. All broadband packages included in the Black Friday promotion qualify.

Package prices, minimum contract lengths and applicable service charges will be provided before purchase. There are no contractual price rises during the agreed minimum contract term.

4. Member benefits
Qualifying members will also receive a £20 welcome reward and access to the advertised £5 Anytime calls offer. The billing frequency, included calls and applicable conditions of the calls package will be provided before purchase.

4.1. Membership verification
Customers must be members when completing their purchase or become members at checkout. Customers must provide their membership number at checkout, or when placing their order through another sales channel, so that eligibility can be verified.

4.2. How the welcome reward is issued
The £20 welcome reward will be issued according to the customer’s membership:
  • Midcounties members: a physical voucher posted to the customer, redeemable at [confirm eligible businesses].
  • Central members: a £20 top-up to their membership cash pot in the app.
  • Chelmsford Star members: a £20 reward through Divvy.
The member welcome reward will not be applied as a credit against the customer’s broadband bill.

4.3. Reward timing
The welcome reward will be issued after 60 days from purchase.

5. £500 OurCoop voucher prize draw
Customers making a qualifying broadband purchase during the promotional period are eligible for the BroadbandCoop prize draw for the chance to win one £500 OurCoop voucher. One winner will be selected from eligible broadband entries. This prize is separate from the £500 voucher offered through the MobileCoop prize draw. Entry to this prize is automatic.

6. Combining offers
The member benefits described above apply in addition to the standard Black Friday offer. Qualifying customers may also participate in the BroadbandCoop prize draw.

Apart from these expressly permitted combinations, the promotion cannot be combined with other promotional offers, discounts or referral rewards.

7. Availability
Offers are subject to service availability at the customer’s address and any relevant equipment availability. Any known restrictions will be explained before an order is accepted.

8. Changes or withdrawal
The promoter may amend or withdraw the offer for future orders where reasonably necessary because of circumstances beyond its reasonable control. Any change will be communicated promptly and will not retrospectively remove benefits from qualifying orders already accepted.

9. Other terms and privacy
The relevant broadband service terms, provided before purchase, continue to apply. Nothing in these promotional terms affects customers’ statutory rights. Personal information will be handled in accordance with the privacy policy.

10. Promoter
Central England Co-operative Limited, OurCoop Support Centre, Orion House, Athena Drive, Warwickshire, CV34 6RQ.