Call Charges And Prices
Great rates on UK and international phone calls. Choose one of our call packages when you order your climate positive broadband package at checkout - more details below.
UK Call Tariffs Explained
Inclusive Evening and Weekend
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Inclusive Evening and WeekendOnly for £3.50 per month. Calls to 01, 02, 03 and UK mobile numbers from 18:00 to 08:00 Monday to Friday, and all day Saturday and Sunday. Calls to Phone Co-op mobile numbers included at all times.
Inclusive Anytime
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Inclusive AnytimeOnly for £8.00 per month. Calls to 01, 02, 03, and UK mobile numbers all day, every day.
Basic Tariff - no inclusive calls
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Basic Tariff - no inclusive callsNo inclusive calls. Local and National calls - 14p per minute. Calls to Mobiles - 14p per minute. Connection fee - 18p. Access charge of 11p for 084, 087, 118 and 09 numbers. Calls are rounded up to the nearest minute.
Click here to see prices.
Inclusive 01, 02, 03 & UK mobile network calls free for the first 60 minutes. After exceeding 60 minutes they will be billed at 14p/minute to landlines and 14p/minute to mobiles, with a connection fee of 18p. Calls packages have an Access Charge of 11p per minute, charged per minute, for calls to Service Numbers.
International Plans
Keeping in touch with friends and family is super easy, no matter where they are in the world. That's why we offer great value international rates to our customers when calling from the UK.
We've Got You Covered
All plans are specially designed to suit your needs, whether you use your line to call locally or abroad. Line rental is included with all unlimited broadband packages and you can add Anytime call plan.
You can add call options when buying broadband Switch today
Frequent Asked Questions
How do I report a line fault?
If you think there's a fault on your line, or a problem with any of your calling features, please call our team on 01608 434 000 or email yourcoophello@midcounties.coop. If you are a business customer please call 01608 434 070 or email yourcoopbusinessservices@midcounties.coop. The Technical support hours are Mon - Fri: 8am - 8pm.
How long does it take to transfer my line to you?
Transferring an existing line usually takes 2 weeks, this is dependent upon the engineers availability in your area. We cannot transfer cable lines.
How much does it cost to have a new line installed?
There is no set up fee if you choose the standard 24-month contract.
Can I use you if I've got a cable line?
If you currently have a cable line you will need a copper line connecting to your property, and you will be allocated a new phone number if you want to use our services.
You will be responsible for letting your current cable supplier aware of the contract termination.
How much are calls to...?
If you are on our Evening and Weekend tariff, all calls under an hour long to 01, 02, 03 and UK mobile numbers cost nothing between 6pm and 8am Monday to Friday and over the weekend. For the Anytime tariff, all calls under an hour long to 01, 02, 03 & UK mobile numbers cost nothing, all day every day.
After an hour, calls are charged at 14p per minute with a 18p connection charge.
You can look up the rates for all current national and international call costs here.
How much are 0845, 0870, 118, 0844, 0871, 09 etc calls?
The costs of all these calls is made up of two parts, an access charge and a service charge. The service charge is set by whoever you are calling, and must be displayed wherever the number is advertised. The access charge is set by your phone company. Our access charge is 11p per minute inc VAT. If a number is advertised as having a service charge of 10p per minute, then the total charge is the service charge, plus the access charge; in this example the total charge would be 21p per minute.
What calling features are available?
The most popular features we offer are 1571 free answer service, call waiting, ring back or call diversion. For more features, contact our customer services team on 01608 434 000 or email yourcoopenquiries@midcounties.coop.
If I switch to Your Co-op Broadband and I still have a contract with another company will they charge me?
You'll have to contact your current supplier regarding any termination fees.
